Brightfin: The TEM & Digital Workplace Solution That Delivers
Tired of dealing with fragmented Telecom Expense Management (TEM) and Digital Workplace solutions that overpromise and underdeliver? We get it. Too often, businesses face disjointed systems, unresponsive support, missed SLAs, and frustrating delays in getting the answers they need. Brightfin is different.
- A Unified Platform for Mobile, Fixed, and Cloud Management: Gain full visibility and control of your IT spend with one powerful platform—no more juggling multiple systems or disconnected data.
- Expert Support When You Need It: Our experienced team is ready to provide insights and solutions on demand, helping you make smarter decisions without the wait.
- Reliable, Results-Driven Service: We don’t just promise—we deliver. With Brightfin, SLAs are met, commitments are kept, and your expectations are exceeded.
Say Goodbye to Painful TEM Migrations—For Good
Switching Telecom Expense Management (TEM) providers every 2-3 years is a frustrating, time-consuming process that drains IT resources and disrupts operations. With Brightfin, you can finally break free from the cycle of constant provider changes. Our platform boasts an industry-leading 99% retention rate, meaning you won’t have to endure another disruptive migration anytime soon.
- Effortless Data Migration: Our experienced implementation team ensures a smooth transition, securely migrating your data while maintaining business continuity.
- Future-Proof Solution: Designed to scale with your organization, Brightfin offers long-term flexibility and continuous innovation, eliminating the need to switch providers down the road.
- Proven Customer Satisfaction: Our high retention rate speaks for itself—customers trust Brightfin to deliver real results, reliable support, and long-term value.
- Expert Guidance Every Step of the Way: From initial onboarding to ongoing optimization, our team is here to support your success and ensure a hassle-free experience.
Simplify Budget Planning for IT and ServiceNow Leaders
Budget season doesn’t have to be a headache. With Brightfin built on ServiceNow, IT leaders can gain the visibility, accuracy, and control they need to make informed financial decisions with confidence.
- Trust Accurate, Up-to-Date Expense Data: Eliminate guesswork with real-time visibility into mobile, telecom, and cloud spend—all within your ServiceNow environment.
- Drive Cost Savings: Identify inefficiencies, optimize vendor contracts, and reduce unnecessary expenses across your entire IT infrastructure.
- Enhance Operational Efficiency: Automate workflows, streamline approvals, and free up your team’s time for strategic initiatives.
- Improve Spend Forecasting: Leverage powerful analytics and reporting tools to predict future costs and align IT budgets with business objectives.
Expert guidance at your fingertips
Brightfin is more than just a platform—we’re your dedicated IT expense management partner, helping you maximize efficiency and showcase IT’s value across your organization. Our team of experts is always within reach, ensuring you stay in control and informed at every step.
- On-Demand Expertise: Get fast, accurate answers from our team of mobile, fixed, and cloud specialists to tackle complex IT expense challenges with confidence.
- Effortless Expense Allocation: Easily allocate costs by department, initiative, location, or other business drivers to enhance financial transparency and accountability.
- Reliable Managed Services: Extend your internal team with trusted support and strategic insights, ensuring your IT operations run smoothly and efficiently.
A Self-Service Experience Your Team Will Love—Right Inside ServiceNow
Empower your employees with a seamless, intuitive self-service experience for managing their mobile needs—all within the familiar ServiceNow environment they already use daily. No additional training, no hassle—just an effortless way to handle new orders, upgrades, plan changes, and more.
- Take Control with Ease: Submit and track requests for new devices, upgrades, and service changes without IT intervention, reducing support tickets and wait times.
- Enjoy a Familiar Interface: Built directly into ServiceNow, our portals provide a consistent experience, eliminating the need for additional training or learning curves.
- Ensure Policy Compliance: Configurable workflows and approval rules align with your organization’s policies, ensuring every request follows the right process.
- Receive Real-Time Updates: Automated notifications keep employees informed at every step, from request submission to order fulfillment.
How it works
- Get it touch with us for a quick demo.
- Choose your deployment model. If you want to natively integrate your expenses with ServiceNow data for easy allocations, great. If you’d prefer a standalone platform, that’s cool too.
- Long before your existing TEM contract ends, we’ll load all of your invoice data into our platform so you can get up-to-speed before your current contract expires.
- We’ll help you set up your self-service portal according to your team’s policies for ordering, changing plans, delivery, app configuration, and more.
- Start rocking and rolling like the IT hero you are.
Our pledge to you
- We know switching TEM providers is not fun. The good news is that 99% of brightfin customers stick with us year-over-year, so this will very likely be the last move you need to make.
- We’ll onboard you during your current TEM contract so you can use our platform without having to pay for two systems at once.
- We’ll go above and beyond to find wasted or misused spend to help you continue to save money year-over-year.
- We’re here to provide expert advice and guidance any time you need it.
Frequently asked questions
What are the most common IT challenges right now?
Organizations have a tough challenge ahead of them as technology continues to grow at unprecedented rates (IoT, mobility, TEM, cloud, 5G, network transformation, etc). This rapid change leads to fragmentation, a lack of standardization, and inefficiencies across the organization.
The challenge: fragmented, complex, inefficient IT processes
- Data is distributed across a vast ecosystem of carriers, vendors, subscription services and more
- Vendor data lacks standardization
- Data is difficult to turn into insights and actionable information
- Consolidating expenses and managing costs is extremely manual and time-consuming
brightfin’s IT expense management software solves those problems by optimizing IT spend, making workflows more efficient, and providing full transparency into IT expenses.
Why is it important to manage mobile, telecom, and cloud in one platform?
brightfin’s technology and solutions poise you to lead enterprise technology digitization beyond traditional telecom expense management. Empower yourself with software that brings the benefits of global IT expense transparency and cost control into a single, easy-to-use platform.
- Automatically process and upload invoices
- Tech-powered scalability: UEM integration & carrier eBonding
- Customize digital workflows in the same system where you deliver all of your IT services
- Comprehensive optimization insights & fully managed services
- Expense transparency with industry-leading allocation allowing leaders to understand IT spend by department and by key initiatives
How to make IT expense management effortless?
To make IT expense management (also known as technology expense management) effortless, make sure you manage all your mobile, cloud, and telecom expenses in a single platform. You should also digitize workflows to automate manual, complicated, and cross-department processes. By doing this, you’ll gain unparalleled transparency to identify and resolve issues.
Automated workflows
Smart workflows mean your teams can prioritize business-critical tasks to improve efficiency. Automate inventory order management and support through API integrations with your carriers and UEM providers. Leverage existing data and process natively in ServiceNow for efficient onboarding.
What actionable insights does brightfin provide?
Organizations are challenged with growing IT expenses and the challenge of reducing budget year over year. Actionable insights through brightfin’s dashboards provide IT teams with multiple ways of generating ROI through cost savings, efficiencies, and more. Get ready to streamline costs and generating better insights to support your organizational strategies.
We are a strategic business partner, not just a software provider.
Our flexible software, powered by subject matter experts, seamlessly scales with your business. As a trusted leader in the IT expense management industry, we work collaboratively with your team to tailor solutions to fit your unique needs and challenges.
What does it mean to be natively built on ServiceNow?
IT expenses should be managed in the same system that IT departments deliver all of their IT services and employees request IT services and equipment. All of this takes place in the ITSM (IT Service Management) tool. ServiceNow has quickly become the leading ITSM platform at the heart of fortune 500 companies. Whether you are a ServiceNow customer or not, brightfin can integrate seamlessly with your ITSM.
Being natively built on ServiceNow means brightfin data is stored and processed in your ServiceNow environment allowing for:
- Fast implementations: data that is already integrated with ServiceNow (HRIS, ERP) is available immediately for use
- Unified user experiences: employees gain a standardized, consumer-grade user experience on ServiceNow
- Flexibility and control: customers can easily drive additional value with low/no code workflows to make TEM processes work better for their business
- Streamlined work: digital workflows enable work that requires multiple parties to be handled with speed and ease
Learn more about our native ServiceNow application and see videos about how it works.
