Comprehensive Telecom Expense and Asset Management
Reduce telecom costs and streamline operations with Brightfin’s pre-configured integrations, enabling automatic invoice processing and continuous optimization—all within ServiceNow.
- Automated Invoice Processing: Leverage seamless integrations with hundreds of telecom providers to validate and process invoices according to your unique business rules, eliminating manual effort.
- Cost-Saving Audits & Optimizations: Identify billing discrepancies, eliminate unnecessary charges, and optimize your telecom spend through proactive audits and analysis.
- Comprehensive Contract Management: Stay on top of contract terms, renewals, and compliance with centralized tracking and automated alerts to prevent costly oversights.
- Streamlined Dispute Resolution: Automate dispute management workflows to recover funds and ensure billing accuracy with minimal effort from your team.
- Hassle-Free Service Requests: Manage installations, disconnects, and changes with automated workflows, improving response times and user satisfaction.
Telecom Inventory Accuracy with Data Normalization in ServiceNow
Achieving an accurate and up-to-date telecom inventory is critical to controlling costs and ensuring operational efficiency. Brightfin helps organizations take control of their telecom environment by normalizing and centralizing inventory data within ServiceNow, providing a single source of truth for all assets and services.
- Centralized Inventory Visibility: Gain a comprehensive, real-time view of all telecom assets—including circuits, lines, devices, and services—across multiple carriers and locations within a single ServiceNow dashboard.
- Data Normalization for Accuracy: Brightfin automatically normalizes data from various carriers and vendors, standardizing formats, eliminating discrepancies, and ensuring consistency across your entire telecom environment.
- Success Stories in Cost Recovery: Many organizations are surprised by the financial impact of telecom inefficiencies. For example, one Brightfin customer discovered they had been paying over $50,000 for a service that should have been disconnected eight years prior—highlighting the importance of accurate inventory management.
Never Miss a Payment: Automated Telecom Bill Pay with Brightfin
Eliminate the risk of service outages and late fees with Brightfin’s automated bill pay service, ensuring on-time, accurate payments for all your telecom invoices—seamlessly integrated within ServiceNow.
- End-to-End Bill Pay Automation: Brightfin integrates with your ERP and financial systems to fully automate the payment process, from invoice approval to payment execution, reducing manual effort and human error.
- Proactive Payment Management: Our platform applies built-in checks and balances based on your organization’s business rules, ensuring invoices are reviewed, approved, and processed accurately before payments are released.
- Prevent Late Fees & Service Disruptions: Say goodbye to costly penalties and downtime caused by missed or delayed payments—Brightfin ensures payments are made on time, every time.
- Streamlined ERP Integration: Connect Brightfin with your existing financial systems to maintain a seamless flow of data, improving financial accuracy and ensuring compliance with internal approval workflows.
Simplify and Streamline Telecom Quote Management
Managing multiple telecom provider quotes doesn’t have to be a time-consuming, back-and-forth process. With Brightfin, you can automate and streamline quote requests, comparisons, and provider communications—saving valuable time and resources.
- Automated Quote Requests: Eliminate manual effort by leveraging automated workflows to quickly request service quotes from multiple providers, reducing response times and administrative overhead.
- Side-by-Side Quote Comparisons: Easily compare quotes from different providers within a centralized dashboard, helping you make informed decisions based on cost, service levels, and contract terms.
- Seamless Provider Communication: Brightfin’s intuitive interface allows direct communication with providers, ensuring faster responses, reduced follow-ups, and clearer negotiations—all in one place.
- Proactive Alerts and Notifications: Stay informed with automated alerts when new quotes arrive, approvals are needed, or deadlines approach, keeping your procurement process on track.
Frequently asked questions about fixed telecom services
How has Telecom Expense Management changed?
Telecom expense management (fixed voice & data) used to be limited to just reducing spend. Today, IT departments are under pressure to not only streamline costs but to show the value of IT investments, especially as part of digital transformation projects.
brightfin empowers IT teams to optimize budget through cost optimizations, more efficient workflows, and by expertly allocating IT spend to departments and company initiatives.
What is Telecom Expense Management?
Telecom Expense Management platforms automate all of your IT-related invoices. By gaining visibility of IT spend, business leaders can answer the tough questions like:
- What assets do we own and where are they?
- Which invoices have we paid?
- Are we paying the right amount?
- Could we be spending less?
- How much should we budget for next year?
How to reduce voice and network costs?
Telecom Expense Management (TEM) platforms like brightfin help reduce voice and network costs by automatically detect billing errors, inconsistencies, and orphaned services with automated auditing and reconciliation solutions.
What are the four key pillars to Telecom Expense Management?
The four key pillars to a Telecom Expense Management platform are:
- Save money on carrier costs: Your TEM should automatically find inconsistencies in carrier invoices, billing errors, and more by continuously running telecom audits.
- Make your team more efficient: When your TEM has a workflow engine, you can save your team time and effort by eliminating the manual work of processing invoices, allocating costs, and performing accruals.
- Gain full telecom visibility: TEM platforms should provide full visibility into your telecom-related expenses and services with detailed analytics and reporting down to individual service levels.
- Centralize your telecom data: TEMs should centralize voice and network assets, expenses, usage, and services across all vendors with access for admins and cost-center managers.
How does fixed telecom invoice processing work?
Managing all the tasks related to telecom expense management is a daunting process including processing invoices, auditing, reconciliation, disputes, and more. Compound that with checking each invoice for accuracy and finding cost saving opportunities and the task gets even more unmanageable.
Telecom Expense Management (TEM) platforms, like brightfin, pull and process telecom carrier invoices for you. Fixed invoice management means knowing exactly what your expenses are and where they’re being allocated. brightfin gives organizations the ability to understand the impact of their IT investments through expert allocation by department or company initiative.
How do I automate telecom invoice processing?
Managing all the tasks related to telecom expense management is a daunting process including processing invoices, auditing, reconciliation, disputes, and more. Compound that with checking each invoice for accuracy and finding cost saving opportunities and the task gets even more unmanageable.
brightfin’s pre-configured integrations with hundreds of telecom providers allows for automatic invoice processing preparing your team to manage invoices according to your business rules. In addition, we compare invoices to contracts to ensure you’re being billed the correct amount.
How can you allocate telecom invoices properly?
Fixed invoice management means knowing exactly what your expenses are and where they’re being allocated. Many organizations struggle with this, especially since it is so difficult to understand telecom bills and aligning the services you’re paying for with the location or department responsible for the charge. By natively storing telecom invoices inside of ServiceNow (where you store your people, departments, locations, and more), brightfin gives organizations the ability to understand the impact of their IT investments through expert allocation by department or company initiative.
How does telecom dispute management work?
brightfin’s easy-to-use telecom platform gives users the ability to effortlessly create, track, and close billing disputes with telecom service providers. By automatically creating disputes from audits, your team simply needs to review and submit pre-built queries that are tracked until they are resolved.
How does telecom contract management work?
With a deep understanding of the telecom industry, brightfin provides expertise in all areas of telecom contract management. Using our platform, you can easily gather, store, and analyze contracts to ensure operational and financial compliance with your telecom providers.
How do I charge departments for telecom usage?
The brightfin platform allows organizations to easily chargeback IT services and expenses to internal departments such as finance, marketing, etc. This functionality can also be used by third party IT services which need to generate chargeback invoices for their customers.
Chargeback calculations are highly flexible to meet your business model. Chargeback pricing can be fixed, cost-based, or cost plus an agreed percentage for IT services.
Can I submit telecom installation requests?
Yes, the brightfin platform allows you to submit fixed telecom installation requests easily. Need to install a new telecom service or change bandwidth? No problem – simply submit an installation request using brightfin’s easy-to-use platform and we’ll take care of it for you.
