Managed Mobility Services
As organizations expand their mobile ecosystems to support remote and hybrid workforces, the complexity of managing mobility continues to grow. Without the right solutions, IT teams face mounting challenges in maintaining security, controlling costs, and ensuring end-user satisfaction.
Brightfin’s Managed Mobility Services (MMS) go beyond traditional endpoint management to provide a full-service mobility lifecycle solution, covering everything from procurement and provisioning to real-time expense management, UEM administration, and ongoing support.
✔ Procurement & Fulfillment – Simplify mobile purchasing with a centralized procurement platform that ensures employees get the right devices, accessories, and plans at the best prices.
✔ Staging, Kitting & Deployment – Ensure devices are pre-configured, secure, and ready for immediate use with staging, kitting, and deployment services tailored to your organization’s needs.
✔ Mobile Asset & UEM Administration – Keep your mobile environment clean and up to date with automated UEM synchronization, policy enforcement, and full lifecycle tracking of devices.
✔ Invoice Processing & Cost Optimization – Gain control over mobile expenses with automated invoice audits, dispute management, and real-time reporting to uncover savings opportunities.
✔ End-User Support & Service Desk – Provide employees with 12×5 or 24x7x365 support to resolve mobility-related issues quickly and efficiently.
✔ Reverse Logistics & Recycling – Streamline device returns, warranty claims, and recycling programs to minimize waste and maintain compliance with sustainability initiatives.
Telecom Expense Management (TEM)
Managing telecom expenses can be time-consuming and costly without the right tools. Brightfin’s Telecom Expense Management (TEM) services help organizations gain control over telecom spend, optimize inventory, and automate financial workflows—all natively within ServiceNow.
With a comprehensive approach to telecom cost management, we simplify everything from invoice processing to contract negotiations, ensuring accuracy, compliance, and cost savings at every stage.
✔ Automated Invoice Processing & Bill Pay
Reduce the burden on your finance team with automated invoice management, real-time reporting, and dispute resolution, ensuring accurate and timely payments while eliminating billing errors.
✔ Inventory Management & Cost Allocation
Maintain a clear and up-to-date telecom inventory by linking invoices to assets, tracking service usage, and allocating costs to the appropriate departments or business units.
✔ Contract Management & Benchmarking
Leverage industry expertise and data-driven insights to negotiate better contracts, benchmark your telecom spend, and uncover new savings opportunities.
✔ Historical Audits & Dispute Resolution
Ensure ongoing cost optimization with historical audits that identify billing discrepancies, eliminate waste, and resolve disputes with carriers on your behalf.
✔ Seamless ServiceNow Integration
All telecom expense data, workflows, and reports live within ServiceNow, creating a single system of record that enhances visibility, accountability, and decision-making across IT and finance teams.
Cloud Expense Management
As cloud adoption grows, so do the complexities of managing cloud costs. Without visibility into usage, billing, and resource allocation, cloud expenses can spiral out of control—leading to budget overruns and inefficiencies.
Brightfin’s Cloud Expense Management solution helps organizations gain full control over cloud spend, automate cost allocations, and eliminate the manual burden of processing cloud invoices. By integrating cloud cost management directly into ServiceNow, Brightfin enables IT and finance teams to centralize financial oversight, optimize cloud resources, and drive cost efficiency.
✔ Consolidated Visibility into Cloud Spend
Centralize public cloud expenditure and inventory data into a single system of record, providing a clear view of your organization’s cloud infrastructure, usage trends, and cost breakdowns.
✔ Automated Invoice Processing & Cost Allocation
Eliminate manual invoice reviews and cost assignments by automating expense processing and chargebacks—ensuring that cloud costs are accurately allocated to the right departments, projects, or business units.
✔ Seamless Cloud Provider Integrations
Leverage integrations with leading cloud service providers (AWS, Azure, Google Cloud, and more) to pull real-time billing, usage, and inventory data—giving your team up-to-date insights without manual data collection.
✔ Normalized & Actionable Data
Gain clarity with standardized cloud usage and financial data, allowing IT and finance teams to make informed decisions, optimize resource utilization, and prevent unnecessary spending.
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Technology Expense Management FAQs
What is technology expense management (TEM)?
Companies’ tech expenses continue to climb as innovation creates new ways for businesses to transact. Companies are looking to save money but identifying cost-cutting opportunities isn’t as easy as it used to be. In many cases, expense data is siloed across multiple systems based on how or where the transaction occurred (telecom, mobile, cloud, etc.). TEMs automate and optimize IT invoices to help organizations cut costs across their IT infrastructure.
Read more about how you can benefit from technology expense management.
Is it telecom or technology expense management?
In the past, TEM was limited by categories like telecom and mobile. But to really see effective change, every bit of IT spending data needs to be accessible from a single platform. This approach allows you to see a holistic view where small costs are adding up and helps identify redundancies or nonessentials in your budget.
How does a TEM cut costs?
In order to mitigate the rising costs of technology, many companies cut high-cost initiatives. But in the long run, that can stifle necessary IT investments and doesn’t address the real challenge: invoices. As invoice numbers skyrocket, so too does opportunity to automate and optimize. Technology expense management provides insight into spending, and critically identifies the multitude of issues hidden in monthly payments that add up to make a huge dent in your company’s spending.
Read more about how technology expense management (TEM) outsourcing can help you optimize spending.
What are common IT budget challenges?
Many organizations are challenged by an increased reliance on technology and a consistent need to reduce IT budget. As teams grow, so does the amount of mobile devices, fixed line costs, and cloud expenses. IT teams with full transparency over their IT expense ecosystem are able to optimize costs and deploy more resources to strategic technology initiatives.
brightfin’s software easily identifies carrier cost savings, provides automations for more efficient workflows, and empowers you with IT expense transparency through actionable dashboards.
Why is it valuable to combine TEM services and ServiceNow?
With the growing complexity of technology, many companies are challenged with getting a clear view of their IT costs by department or initiative. Traditional TEMs are limited to using multiple platforms with siloed data that leads to a fragmented management service for IT categories like mobile, fixed, and cloud.
brightfin’s TEM experts backed by our technology that’s built on ServiceNow bring all your IT invoices into a single portal which solves a lot of problems:
- Reduce spend across IT categories
- See all of your IT spend in consolidated and broken out dashboards
- Easily allocate spending by departments, locations, and even projects
- Out-of-the-box workflows and portals make processes more efficient
- Plus managed services like audits, procurement, deployment, bill pay, and more
