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The Challenge
This utility company has electric and natural gas utility distribution operations around the United States. Starting in 1924, the utility company began a rapid ascent and has since diversified, acquiring other energy distribution companies, resulting in current revenue of $4B. In recent times, as their size increased, their mobility needs grew to match. The challenge for them was managing the complex mobile environment necessary to continue growing their bottom line while balancing the needs of mobile expense management.
Their mobile ecosystem was composed of over 10,000 devices split between 77 sub-accounts which were managed by over 140 mobile administrators. This was further complicated by the diverse geography of 107 locations and 1,000 cost centers. The utility company was looking for a way to bring their entire mobile environment in line — becoming more efficient by streamlining manual processes with automation and optimized workflows to deliver the goals of regaining time and decreasing mobile spend.
The Solution
To address these challenges, they partnered with brightfin whose comprehensive mobile solutions allowed them to efficiently manage their diverse mobility needs. With an implementation timeline of only 3 weeks, the initial focus was to standardize their vast mobile environment and quickly onboard administrators via training in our intuitive portal. Further, their dedicated account manager generates regular reports to help optimize mobile spend, putting time back in the hands of those administrators. In addition, all users can leverage the service desk for further assistance.
The Outcome
As the partnership continues to grow, so does the value that brightfin is able to deliver on their goals of efficiency and savings by right-sizing based on usage. Their administrators have access to our cloud-based portal, delivering global transparency to manage all of their accounts and devices in one location.
Real-time reporting gives them visibility of device usage, expenses, contracts, billing history, and inventory with the ability to take action from the same screen. brightfin solutions simplified their management, empowering them to make in-cycle decisions that positively impact their bottom line, generating $1.77M in cost savings over 2 years (4.5% of total revenue). It’s a partnership that ensures the customer not only meets their short-term goals, but sets them up for long-term success in managing their mobile estate.
brightfin’s robust mobile device management (MDM) capabilities ensure this customer can continue to scale as IT needs develop.