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Unified Endpoint Management (UEM)
At one time, your IT department enjoyed complete control over your company-owned mobile devices. It facilitated security and compliance but hindered employee experiences. This has dramatically changed as more and more business enterprises have adopted mobility. The most recent trend has led companies to allow their employees to use their own devices for work purposes, also known as Bring Your Own Device (BYOD). It’s estimated that nearly 70% of employees at large enterprises use their own personal devices for work purposes.
This trend is only gaining momentum as more and more devices are being used for workplace productivity and needing to be managed by the enterprise. Over only a year’s time, enterprises were tasked to manage an increase of 72% more mobile devices. These scenarios bring about two main issues:
1. The need to secure company information on personal and corporate devices
2. Finding a more efficient way to manage a largely increasing amount of mobile devices
UEM as Part of Your Enterprise Strategy
As mobile devices become more prevalent in enterprises, securing and more efficiently managing your fleet has become more important than ever. More than 75% of large enterprises see mobility and BYOD as a top priority and a significant way to gain a competitive advantage. As enterprises have moved to ServiceNow (the market leader in the ITSM space holding over 50% of the market) to manage their IT estate, UEM is one of the areas that would benefit most from a deep integration with Service Management. By integrating UEM with ServiceNow, enterprises can more efficiently and accurately manage mobile devices and services.
brightfin’s UEM Integration with ServiceNow
brightfin is the only Built on Now™ TEM solution, providing a seamless, real-time API integration between ServiceNow and all major UEM providers. Benefits of integrating UEM with ServiceNow asset management and brightfin include:
User Management – For the asset team, this means configuring new devices or retiring old devices. With integration to ServiceNow, asset managers can be folded into existing workflows for on/offboarding saving vast amounts of time and resources.
Inventory Management – Pull detailed information from each device and connect those devices to users. By pulling detailed mobile inventories into the ServiceNow CMDB, you can accurately manage ALL IT assets from within a single system.
End-User Self Service – End users can view information about their assigned devices, use self-service UEM actions and enroll devices within the same portal they manage the rest of their IT assets. This integration saves time and greatly enhances the user experience.
Incident Management – When users submit an asset-related incident, service managers can address said incident within the same system it is submitted. For example, if a user loses their device, a service manager can immediately lock or wipe that device without leaving ServiceNow.
Remote UEM Actions – These can be performed by both admins and end users, significantly reducing time spent bouncing between portals. Some of these UEM actions include: device wipe, change passcode, locate device, find device etc.
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