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Seamless Mobile & Telecom Management with Role-Based Access and End-User Enablement
For global enterprises like MSC, managing mobile and telecom assets isn’t just about cost savings—it’s about ensuring employees have the right tools, at the right time, with minimal friction. Without a unified system, IT teams struggle with manual approvals, access bottlenecks, and inefficient workflows that slow down operations and frustrate employees.
The Challenge: IT Bottlenecks & Poor Employee Experience
MSC’s IT and procurement teams faced:
🔐 Lack of Role-Based Access – Limited visibility and control for different teams
📑 Complex Approval Workflows – Delays in device requests and cost allocations
📉 Disjointed Employee Experience – No single place for end-users to manage assets
The Brightfin Solution: Self-Service & Smart Permissions in ServiceNow
Brightfin’s fully integrated ServiceNow solution gave MSC centralized control over IT assets while empowering employees to manage their own devices—all within a familiar platform.
✅ Self-Service Portal for Employees – Users can request, track, and manage their mobile assets without IT intervention
✅ Role-Based Access & Permissions – IT, finance, and end-users see only what they need, reducing errors and confusion
✅ Automated Workflows & Approvals – Faster provisioning with smart routing and minimal manual intervention
✅ Real-Time Spend Visibility for Managers – Department leaders can proactively manage budgets and allocations
The Results: A Better IT & Employee Experience
💼 Faster, Frictionless Access – Employees get the tools they need without waiting on IT
🔍 Clear Cost Control – Managers and finance teams have real-time insights into usage and spend
🚀 IT Efficiency Gains – Automated workflows eliminate manual requests and approvals
Brightfin helps IT leaders modernize asset management in ServiceNow by putting the right tools in employees’ hands—while giving IT full control over security, costs, and compliance.