Comprehensive Mobile Asset Management
Gain full visibility and control over your mobile assets, inventory, and expenses—all within the ServiceNow platform.
- Optimize Mobile Asset Tracking: Manage your entire mobile inventory lifecycle, from procurement to retirement, with real-time data and automated workflows.
- Improve Inventory Accuracy: Eliminate discrepancies and ensure up-to-date asset records with seamless tracking and integration across your organization.
- Enhance Compliance & Security: Stay compliant with company policies and industry regulations by centralizing mobile asset data within ServiceNow.
- Streamline Cost Allocation: Accurately allocate mobile expenses to the right departments and cost centers, driving financial accountability.
- Unlock Actionable Insights: Utilize dashboards to monitor mobile spend, usage trends, and contract compliance, empowering data-driven decisions.
Save Time with Configurable Workflows
Streamline mobile asset management and empower your team with automated workflows that scale effortlessly within ServiceNow.
- Automate Asset Lifecycle Management: Reduce manual effort by automating mobile asset tracking, provisioning, and decommissioning—saving valuable admin time.
- Identify and Eliminate Redundancies: Quickly pinpoint unused devices, inactive lines, and redundant services to optimize your mobile environment with minimal effort.
- Effortless Dispute Resolution: Automate the detection and resolution of billing discrepancies, ensuring accurate charges without time-consuming manual reviews.
- Scalable Workflows for the Enterprise: Leverage configurable workflows to manage assets across multiple locations, departments, and carriers—all within a single platform.
Seamless Mobile Procurement with Carrier eBonding
Eliminate manual processes and streamline mobile procurement with Brightfin’s API-enabled eBonding, providing direct connectivity to carriers for fast, accurate, and automated order fulfillment.
- Direct Carrier Integration: Say goodbye to swivel-chairing with seamless electronic order transmissions directly into carrier systems, ensuring accuracy and compliance.
- Accelerated Order Processing: eBonded orders are processed within minutes, reducing delays and meeting critical SLAs effortlessly.
- Automated Notifications at Every Step: Keep managers, admins, and end-users informed with instant system-generated updates, from order submission to approval.
- Increased Efficiency and Accuracy: Reduce manual intervention and errors by automating procurement workflows, enabling your team to focus on strategic initiatives.
- Enhanced User Experience: Provide employees with a seamless ordering process, improving satisfaction with faster fulfillment and clear communication.
Simplify, Secure, and Streamline Your UEM with Brightfin
Managing your Unified Endpoint Management (UEM) system doesn’t have to be complicated. Brightfin can set up, optimize, and manage your UEM while seamlessly syncing data with ServiceNow—ensuring your IT and mobility teams operate more efficiently with real-time visibility and control.
Automate Manual Processes & Reduce IT Workloads
With brightfin’s real-time API integrations and device assignments, your team can automate time-consuming tasks like employee transitions, device provisioning, and policy enforcement.
Improve Employee Experience & Productivity
A streamlined UEM environment ensures employees have the right devices, apps, and security policies in place from day one. With automated workflows, employees experience fewer disruptions when onboarding, changing roles, or replacing devices.
Enhance Security & Compliance
By maintaining an up-to-date, well-managed UEM environment, you reduce security risks and ensure compliance with corporate policies.
Empower End Users with Secure, Self-Service Mobile Portals in ServiceNow
Brightfin’s self-service portals provide your employees with an intuitive, frictionless experience for managing their mobile needs—all within ServiceNow, with no additional training required. By offering configurable, policy-driven actions, end users gain autonomy while IT teams focus on strategic initiatives.
- Flexible Self-Service Options: Empower employees to handle common mobile tasks such as new device orders, upgrades, plan adjustments, and service requests—all tailored to your organization’s policies.
- Configurable Workflows to Fit Your Needs: Establish custom rules and approval processes to ensure compliance with corporate policies while maintaining flexibility for end users.
- Reduced IT Workload: Minimize support tickets and manual intervention by giving employees the ability to resolve issues and manage their devices independently.
- Enhanced User Experience: Deliver a consumer-like experience with an intuitive, familiar interface inside ServiceNow, driving higher adoption rates and satisfaction.
- Secure and Compliant Access: Ensure data security and compliance by leveraging ServiceNow’s built-in authentication and role-based access controls, providing the right level of visibility to the right people.
End-to-End Mobile Lifecycle Management & 24/7 Support
Manage the entire lifecycle of your mobile devices with ease— from procurement to retirement—while ensuring continuous support for your workforce.
- Comprehensive Device Management: Simplify procurement, staging, deployment, exchanges, recovery, and secure recycling of mobile assets.
- 24/7 Help Desk Support: Provide employees with always-available assistance for troubleshooting, device issues, and service requests, reducing downtime and improving productivity.
- Hassle-Free Device Exchange: Quickly swap out devices when needed, with seamless logistics and processes in place to minimize disruptions.
- Maximize Device Value: Trade in outdated devices for cash-back opportunities, helping to offset costs and support sustainable IT practices.
- Policy-Driven Processes: Ensure every step adheres to company policies and compliance requirements, from onboarding to end-of-life management.
Frequently asked questions about mobile expense management
Is the number of corporate mobile devices increasing?
Yes, corporate-issued mobile devices and machine-to-machine devices are increasing in corporations across the globe. With over 90 billion connected devices by 2026 and a rapid trend toward remote work, companies are challenged with managing mobile assets, properly allocating expenses, and optimizing spend. The brightfin platform makes it simple for you to understand your mobile environment and take meaningful actions to save your organization money.
How can I automate payment of mobile invoices?
When it comes to paying invoices, brightfin’s automatic bill pay solution determines the preferred payment methods and authentication requirements of suppliers for seamless payments. Our bill pay customers free up more IT resources and avoid late payments / service interruptions while protecting your data with fully encrypted payments, redundancies, and enterprise-level security. Learn more about mobile device bill pay.
How to do mobile asset management in ServiceNow?
brightfin delivers a centralized portal to manage mobile assets and services across all carriers, geographies, and business units with role-based access for admins, managers, and users. You organization will gain controlled but accessible visibility to the appropriate stakeholders for processes, analytics, and self-service enablement.
Can I integrate my UEMs with brightfin?
Yes, with brightfin, you can integrate one or more Unified Endpoint Management (UEM) platforms into ServiceNow. Seamlessly integrate UEM asset inventories and actions from the leading providers to enable end-to-end asset management – all done without any manual work or swivel-chairing between your ITSM, UEM, and expense management solutions.
- Event-based or scheduled syncs to capture changes to a specific device
- Partial syncs to capture continuous changes in your inventory for accuracy and to identify new devices that may have been ordered out of process
- Whole inventory syncs to reconcile the entirety of your device inventory
Learn more about integrating UEM with ServiceNow.
How does brightfin improve mobile process efficiency?
brightfin empowers you to efficiently manage your carriers, plans, usage, and invoices while continuing to provide exceptional service to your employees.
Identify unused services
Our automated dashboard allows you to identify unused services, overages, and plan fit problems with actionability to generate savings. With brightfin, you’ll be ready for new mobile devices as they become part of standard business operations (wearables, IoT, laptops/PC’s) and plan for increases to voice and data needs.
Spotting trends
Easily spot trends, perform MACDs, and offer self-service to users with automation instead of tying up valuable resources with live help. Automating mundane, repetitive tasks like order fulfillment, invoice processing, and cost optimizations with digital workflows saves time that can be better invested in business-critical tasks.
How to manage mobile invoices and contracts in ServiceNow?
With brightfin, invoice processing is transformed from a high-touch headache to a no-touch process with automated reconciliations. Import contracts into a single system of record to track associated invoices, audits, and disputes to make sure you get the most from your mobile providers.
How do I audit mobile invoices in ServiceNow?
brightfin automatically audits invoices with configurable audit rules built natively in ServiceNow. Get the most out of carriers with a holistic portal to create, track, and close disputes with carriers. Plus, you can rest easy knowing that industry-leading subject matter experts are carrying out your audits, backed by years of relevant experience.
What does Built on Now mean?
brightfin is Built on Now (ServiceNow). We make it simple to manage your mobile expenses on the platform that’s already at the heart of your business. As the second most downloaded app on ServiceNow, we integrate service providers, UEMs, and managed service partners to enable the holistic management of technology expenses from within ServiceNow.
We also offer a full-fledged platform for clients that do not utilize ServiceNow.
Does brightfin help with mobile device security?
Yes, the brightfin platform helps your organization become more secure in two key ways:
- Natively store mobile carrier invoices inside of ServiceNow with the rigid security tactics of a publicly-traded, industry-leading company
- Integrate multiple UEMs into ServiceNow for increased security and less swivel-chairing
“We were losing track of inventory and paying for tablets we couldn’t find. Ultimately, we were losing time through the day-to-day management of devices. We brought in brightfin and just this year, we saved $300,000 in hard costs. brightfin did an awesome job, and I’m very proud to work with them.”
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