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Save money on telecom carrier costs while improving efficiency
Pre-configured integrations with hundreds of telecom providers allows for automatic invoice processing according to your business rules. After processing invoices, we perform audits and optimizations to save you significant money on telecom carrier costs. An easy-to-use UI and automated workflows built natively in ServiceNow takes the manual effort out of managing your voice & network services, contracts, and vendors.
- Dispute management
- Contract management
- Installation requests
- Allocations and chargebacks
- And more
Improve your telecom inventory accuracy
An accurate view of inventory enables brightfin users to know whether they’re accurately billed or need to make changes with their vendors. Growing organizations are often surprised by how much inventory is unaccounted for, unused, or being billed for incorrectly.
In fact, shortly after implementing brightfin, one customer who had previously been using another platform found that they had paid over $50k for a service that should have been disconnected 8 years prior.
No more service outages or late fees due to missed payments
brightfin seamlessly manages the on-time, accurate payment of your telecom invoices with our bill pay service. Our platform integrates with your ERP systems to automate the bill pay process with checks and balances based on existing business rules.
Automatic bill pay helps free up IT and Finance resources while helping you avoid late payments and service interruptions.
Easily manage multiple provider quotes
Stop the back-and-forth process typically used to request service quotes from telecom providers. With brightfin, you can streamline the manual effort of requesting telecom quotes with workflows and automations that save time and resources.
Through an easy-to-use UI, brightfin users receive & compare telecom quotes, communicate directly with providers, and are alerted when actions are needed. Using seamless provider integrations, organizations are also able to maintain an accurate product catalog.
Frequently asked questions about fixed telecom services
How has Telecom Expense Management changed?
Telecom expense management (fixed voice & data) used to be limited to just reducing spend. Today, IT departments are under pressure to not only streamline costs but to show the value of IT investments, especially as part of digital transformation projects.
brightfin empowers IT teams to optimize budget through cost optimizations, more efficient workflows, and by expertly allocating IT spend to departments and company initiatives.
What is Telecom Expense Management?
Telecom Expense Management platforms automate all of your IT-related invoices. By gaining visibility of IT spend, business leaders can answer the tough questions like:
- What assets do we own and where are they?
- Which invoices have we paid?
- Are we paying the right amount?
- Could we be spending less?
- How much should we budget for next year?
How to reduce voice and network costs?
Telecom Expense Management (TEM) platforms like brightfin help reduce voice and network costs by automatically detect billing errors, inconsistencies, and orphaned services with automated auditing and reconciliation solutions.
What are the four key pillars to Telecom Expense Management?
The four key pillars to a Telecom Expense Management platform are:
- Save money on carrier costs: Your TEM should automatically find inconsistencies in carrier invoices, billing errors, and more by continuously running telecom audits.
- Make your team more efficient: When your TEM has a workflow engine, you can save your team time and effort by eliminating the manual work of processing invoices, allocating costs, and performing accruals.
- Gain full telecom visibility: TEM platforms should provide full visibility into your telecom-related expenses and services with detailed analytics and reporting down to individual service levels.
- Centralize your telecom data: TEMs should centralize voice and network assets, expenses, usage, and services across all vendors with access for admins and cost-center managers.
How does fixed telecom invoice processing work?
Managing all the tasks related to telecom expense management is a daunting process including processing invoices, auditing, reconciliation, disputes, and more. Compound that with checking each invoice for accuracy and finding cost saving opportunities and the task gets even more unmanageable.
Telecom Expense Management (TEM) platforms, like brightfin, pull and process telecom carrier invoices for you. Fixed invoice management means knowing exactly what your expenses are and where they’re being allocated. brightfin gives organizations the ability to understand the impact of their IT investments through expert allocation by department or company initiative.
How do I automate telecom invoice processing?
Managing all the tasks related to telecom expense management is a daunting process including processing invoices, auditing, reconciliation, disputes, and more. Compound that with checking each invoice for accuracy and finding cost saving opportunities and the task gets even more unmanageable.
brightfin’s pre-configured integrations with hundreds of telecom providers allows for automatic invoice processing preparing your team to manage invoices according to your business rules. In addition, we compare invoices to contracts to ensure you’re being billed the correct amount.
How can you allocate telecom invoices properly?
Fixed invoice management means knowing exactly what your expenses are and where they’re being allocated. Many organizations struggle with this, especially since it is so difficult to understand telecom bills and aligning the services you’re paying for with the location or department responsible for the charge. By natively storing telecom invoices inside of ServiceNow (where you store your people, departments, locations, and more), brightfin gives organizations the ability to understand the impact of their IT investments through expert allocation by department or company initiative.
How does telecom dispute management work?
brightfin’s easy-to-use telecom platform gives users the ability to effortlessly create, track, and close billing disputes with telecom service providers. By automatically creating disputes from audits, your team simply needs to review and submit pre-built queries that are tracked until they are resolved.
How does telecom contract management work?
With a deep understanding of the telecom industry, brightfin provides expertise in all areas of telecom contract management. Using our platform, you can easily gather, store, and analyze contracts to ensure operational and financial compliance with your telecom providers.
How do I charge departments for telecom usage?
The brightfin platform allows organizations to easily chargeback IT services and expenses to internal departments such as finance, marketing, etc. This functionality can also be used by third party IT services which need to generate chargeback invoices for their customers.
Chargeback calculations are highly flexible to meet your business model. Chargeback pricing can be fixed, cost-based, or cost plus an agreed percentage for IT services.
Can I submit telecom installation requests?
Yes, the brightfin platform allows you to submit fixed telecom installation requests easily. Need to install a new telecom service or change bandwidth? No problem – simply submit an installation request using brightfin’s easy-to-use platform and we’ll take care of it for you.
