Connect Systems & Standardize Data

Asset Management Powered by Brightfin Sync on ServiceNow

Incomplete asset data in ServiceNow creates a bottleneck for automation—if your data isn’t complete or reliable, even the most advanced AI can’t function effectively. Brightfin Sync addresses this challenge by ensuring that every asset, from laptops to mobile devices and beyond, is accurately and consistently recorded in your ServiceNow CMDB. With a robust integration that pulls data directly from leading Unified Endpoint Management systems, Brightfin Sync lays a solid foundation of trustworthy data, empowering the next generation of ServiceNow Agents.

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Tired of Disconnected, Outdated Asset Data?

When asset data is scattered across multiple platforms, ServiceNow workflows can suffer from inconsistent and incomplete information. Fragmented records force IT teams to navigate multiple systems to piece together accurate asset details, leading to delays in incident resolution, change management, and asset tracking. Inaccurate data hampers critical processes—making it difficult to maintain reliable CMDB records, ensure compliance, and execute efficient service delivery. This disjointed information flow not only slows down operational responsiveness but also complicates decision-making, ultimately impacting the overall effectiveness of asset management across your IT infrastructure.

Say Hello to Brightfin Sync

  • Real-Time Sync for Accuracy – Automatically sync laptops, mobile devices, and software into ServiceNow’s CMDB.
  • Seamless Integration – Works natively with Workspace ONE, Intune, MaaS360, and more.
  • Eliminate Duplicates – Clean, enriched asset data with detailed attributes like device name, model, and OS.
  • Empower IT Teams – Reduce manual data entry, enhance ITSM workflows, and maintain a trusted single source of truth

Effortless Setup in 3 Steps

  1. Connect ServiceNow with UEM providers.
  2. Configure data sync for computers, mobile devices, and software.
  3. Automate synchronization and track real-time status in ServiceNow.
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Key Features of Brightfin Sync

  • ServiceNow Workflows with UEM Asset Data: Seamlessly embed critical asset information from multiple UEM systems into your ServiceNow environment, creating a reliable single source of truth for ITOM, ITAM, and HAM processes.
  • Automated Data Synchronization: Keep asset records for laptops, mobile devices, tablets, and software continuously updated through hands-free automation, reducing manual intervention.
  • Accurate Asset Tracking: Consolidate data from various UEM platforms to deliver real-time visibility across your organization, ensuring precision in asset management.
  • Enhanced Compliance & Security: Enforce robust quality assurance standards and manage device functionalities—such as restricting photo capture in sensitive areas unless confirmed by geolocation—to support stringent compliance and security protocols.

See how Brightfin Sync can help you!

Trusted by leading companies globally

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Automotive
Brightfin Sync delivers detailed, real-time profiles for in-vehicle systems and mobile work devices, ensuring enhanced operational readiness and streamlined maintenance scheduling—all managed through a centralized ServiceNow view.
Healthcare
With Brightfin Sync, healthcare professionals receive 24/7 field readiness. Doctors, technicians, and support staff benefit from timely alerts and updates, while secure management of patient and device data supports rapid, informed decision-making.
Financial Services
Our platform provides complete asset visibility—tracking who has what, where it is, and how it’s used—to ensure robust compliance. This comprehensive oversight also lays the groundwork for future enhancements, such as integrating Agentic AI for smarter asset management.
Manufacturing
Brightfin Sync empowers manufacturing operations with real-time asset tracking and quality assurance. Ensure every device on the production line is accurately profiled and continuously monitored, while robust security measures safeguard compliance and boost operational efficiency.