Communications Lifecycle Management

Introduction to Communications Lifecycle Management

With the number of connected devices continuing to skyrocket, IT leaders are challenged with enabling and supporting a huge variety of technologies. For many, that means leveraging a TEM to and ITSM to deliver services and manage costs. Communications lifecycle management unifies these goals by involving the full spectrum of processes from the procurement stage to payment. With the right communications lifecycle management, you can eliminate errors in different stages of your business processes and achieve more effective service delivery. This will, in turn, improve your bottom line.

Another benefit is that all the processes in your usual communications cycle will be executed carefully, quickly, and with top accuracy meaning better end-user adoption and improved productivity. The days are long gone where IT can just keep the lights on, they must also enable digital transformation across departments if organizations are to keep up with changing technology.

Technology services by department

Procurement: The procurement department in your organization is tasked with acquiring different services and products within specific parameters. In communications this usually involves managing contracts, finding new providers via RFIs and RFPs and monitoring regular procurement of devices and services with quarterly reviews. Procurement’s job becomes a lot easier when all communications are managed on the ServiceNow platform with brightfin. Providers can easily be compared and benchmarked, contracts are all in a single system and procurement is all done with a single portal for all communication providers. Seamless integrations between ServiceNow and ERP or accounting systems makes ordering and payment processes seamless.

IT: The IT department generally handles the day-to-day management of communications with the telecom department being an extension of the IT department. By centralizing telecom on Servicenow, IT and telecom admins can manage communications services and MACD tasks all from the ServceNow platform. Many of the daily, time-consuming tasks are automated through integrations with carriers and intuitive self-service through the ServiceNow self-service portal.

Accounts Payable (AP): The final process in the lifecycle involves payment for the products or services acquired by the IT or procurement departments. The data surrounding these acquisitions can be kept secure for future audits. Our software allows the finance department to capture all aspects of the services delivered for accurate record keeping. It also facilitates the payment process and the allocation of expenses.

Key goals of Communications Lifecycle Management

• Unify management of technology and communications services for all corporate IT, telecom, and mobile assets, services, and contracts
• Improve decision making by with IT expense allocations by department and initiative
• Combine IT invoice and ITSM data to provide organizations with powerful dashboards
• Reduce costs by optimizing IT invoice management
• Reduce end-user downtime with helpdesk support
• Automate invoice management
• Avoid service interruptions and fees with electronic bill pay
• Identify and eliminate unnecessary services through inventory centralization
• Secure endpoints with Unified Endpoint Management