Extend the power of ServiceNow
with unified TEM analytics with unified TEM analytics with mobile & telecom inventory with automated TEM workflows with mobile device management

TEM solutions collect telecom and mobile invoices, audit contracts, and negotiate with vendors. Perhaps the most important aspect of telecom expense management is its ability to proactively reduce expenses. This is accomplished by providing companies better control of their fixed-line phones, voice, and data services.

With better visualization of data and better tracking of providers, it’s that much easier to pinpoint strategies to reduce costs. It’s also easier to introduce new efficiencies, as all the elements of the management system work together. This makes validation and optimization, including ensuring providers are charging at their contracted rates, a streamlined and organized process.

TEMs collect information from telecom and mobile invoices to bring highly detailed voice and network expense information together with automated solutions for reporting, analytics, chargebacks, and more to help organizations, gain visibility, save time, and reduce costs.

If you want to dig deeper into how TEMs work, check out this video:

Insight into inventory, contract conditions, and details like minimum spend commitments or volume commitments, rate guides, change management, and IT financial data so business leaders can answer the tough questions like:

• What assets do we own and where are they?
• Which invoices have we paid?
• Are we paying the right amount?
• Could we be spending less?
• How much should we budget for next year?

Additionally, TEMs like brightfin help with managing the full lifecycle of your devices.

Here’s a 30 second video about device lifecycle management:

We understand the pain of working with lackluster Telecom Expense Management (TEM) and Digital Workplace solutions. Systems are cobbled together, people don’t do what they say they will, SLAs are rarely met, and you can’t get answers when you need them. Not with brightfin.

• One singular platform for mobile, fixed, and cloud expenses
• Expert advice the moment you need it
• SLAs achieved
• Natively built on ServiceNow

Here’s a 30 second video from our why brightfin page that sums it up:

We have plenty of resources that will help you research which TEM and Digital Workplace Management provider is right for you. If you’re a ServiceNow customer, make sure to check out the below video to see the value of natively storing IT invoice data inside of ServiceNow.

Guides, case studies, and more

Here are a few links to resources that our customers find very helpful:

• Gartner Magic Quadrant: Managed Mobility Services
• Our 50-page guide to automating, optimizing & evaluating your IT spend (featuring industry experts)
• How Siemens used brightfin and ServiceNow to save money and streamline workflows
• A global law practice uses brightfin to save $500k annually
• VITAS reduced the amount of time IT spend onboarding new employees from 23 hours to just one

The desire for companies to leverage their existing ITSM platform to manage TEM has led a number of legacy providers to build integrations with ServiceNow. These integrations vary in functionality and depth, but only brightfin is natively built on ServiceNow.

Hear it from ServiceNow: the benefits of native applications

Dave Cosio, Senior Advisory Architect at ServiceNow, breaks down the pros and cons between an “integration” with ServiceNow and an application that is natively built on ServiceNow.